| | | | | | | | 1. Owners' PodcastWe're excited to announce that our Owners' Podcast will be coming your way by June! We'll discuss wins and challenges with your host, Derrek Hofrichter, and business owners/managers within our SBE Community of contractors. | | 2. Building a Community of Technicians - The Trusted Technician Newsletter - Coming in March! | | We can't wait for the launch of our "tech-centric" The Trusted Technician Newsletter for Plumbers, Electricians, and HVAC Techs. The newsletter will go out once per month and include things like Tips, Nuggets of Gold, Training Videos, Upcoming In-Person Training, Podcast Features, Training Recap (if they missed it), a Rankings section, and more! | | | | 3. SBE is launching a new Learning Management System (LMS) - online training platform in Q2! | | We've been listening to your feedback and working to create a solution that revolutionizes the way you train and onboard your employees. We're excited to announce that our new Learning Management System (LMS) is on the horizon!
While we're keeping the details under wraps for a little longer, what we can share is this: our LMS is designed to simplify your training processes, consolidate all your SBE information and training in one easy-to-access place, and provide an upgraded learning experience for your employees.
Stay tuned for more information in the coming weeks, including how it works and how our LMS can make a difference in your organization.
We appreciate your patience and support as we prepare to bring this game-changing tool to you. Get ready for a game changer in your business! | | | | 4. SBE Rebate programs – New and available to you NOW SBE partners are offering our SBE members amazing rebates on their products and services! SBE will be mailing our participating members their rebate checks (one check for all qualified rebates) every quarter. Below are some of the participating SBE partners with rebate programs – and stay tuned for more rebates to come!
You can learn more about these partners and rebate programs through our marketplace at https://sbeodyssey.com/marketplace Dynamic Air Quality Solutions – IAQ Products The Seal – Background checks & and reputation management services SkillCat – Technical Training through a simulation based app Force Fleet Tracking – GPS fleet tracking (COMING SOON)
| | 5. The Evolution of our Virtual Training | | | | We’ve worked hard to simplify scheduling and improve our virtual services. Here is an overview of the 2024 virtual training we provide. | | With the help of your feedback, we were able to simplify the schedule. All virtual training sessions are 1 hour, twice per month, on the same day and time. The training is ongoing until you are ready to unlock Level 2. So, no need to register for new groups every 90 days anymore! Mastermind Groups, War Room, and Coaches Corner remain once a month. | | - For owners, leaders, and managers:
- Leadership Level 1- 2: We help you build a structure that maintains open lines of communication, resolves conflicts, and helps you consistently communicate positively while still holding everyone in the business accountable for results. It takes happy workers to make happy customers, and that demands outstanding leadership! This includes a monthly Coaches Corner meeting with Cory Holman, VP of Sales and Sales Training, George Brazil, and Ty Lindsay, Director of Field Operations, Patrick Riley, and a monthly War Room with Jim Probst, President George Brazil, Patrick Riley and Isley’s, and Ann Lowe, VP of Field Operations & Administration.
- Financial Level 1-Level 2: The goal of these courses is to give you everything you need to understand the basics of your business finances, take control, and boost your profits. We focus on building a Profit and Loss Structure that is easy to read, clearly defines how the company makes money, and builds a plan to solve the most common problems.
- Owner Mastermind Group: Stay Ahead of the Competition. Join contractors from across North America and our team of professional coaches and trainers to take the fastest route possible by sharing challenges and best practices. Follow people who already know the way. Register Here
- Internal Coach Mastermind Group: Since the beginning of our coaching program back in 2014, the most successful contractors have all developed an internal coach. Nothing drives performance better than regular coaching. During the monthly call, we will focus on: Our proven process, goal setting, coaching from the SBE app and dashboard, coaching from OMG sales evaluations, Mindset Coaching, and more… Register Here
- For Technicians and Plumbers:
- Trusted Technician Level 1-2: During this course, technicians and plumbers will learn everything they need to deliver the best customer service, build trust with customers, and grow their sales and income! Every session is focused on how to implement the sales process to generate results and deliver 100% customer satisfaction.
- For Salespeople: Monthly Sales Mastermind Group: This is where the top salespeople share their best strategies. If your salespeople aren’t evolving, they are getting left behind. Join us on the second Wednesday of every month. Register Here
- For CSR/Dispatchers: CSR/Dispatch track: CSR & Dispatchers have more impact on revenue than any other role in your company. This series teaches the skills to provide great customer service while increasing revenue. We have over 80 CSR/Dispatchers that join each session. We will be rolling out Level 1 and Level 2 in 2024!
In order to register for all other Virtual Training (Leadership Level 1, CSR/Dispatch, Trusted Tech Level 1-2, Financial Level 1-2), please contact your execution coach. Your BOOM Team will identify which training your team needs the most and unlock that training according to your company's needs. If you don’t know who to contact, please email customerservice@sbeodyssey.com
| | 6. Did we hear that you wanted more Plumbing training? | | That's right, we did! Starting in January we are offering more plumbing training!
The Monthly Coaches Corner now includes plumbing. During this hour, owners, leaders, and managers can ask Cory Holman, VP of Sales and Sales Training, George Brazil, and Ty Lindsay, Director of Field Operations, Patrick Riley, any questions you have about how to run a successful HVAC and plumbing business and team. | | Cory Holman VP of Sales and Sales Training George Brazil | | Ty Lindsay Director of Field Operations Patrick Riley | | | | Additionally, your plumbers can now join the Trusted Technician Level 1 groups. During the Trusted Technician training, we will break out into groups to work on HVAC-specific examples and plumbing-specific examples. Contact your SBE Execution Coach to get registered or email customerservice@sbeodyssey.com | | 7. NEW App & Dashboard Ranking Rules for 2024 | | - Check out all 2024 Rankings here
- New App & Dashboard Ranking Rules for 2024
- For all users on track to be $1,000,000, year-end revenue will be verified by the end of the year (no later than 1/15/25).
- All users must show consistency, including at least one job entered every month (revenue must be from that month. For example, you cannot put April’s revenue in July – April’s revenue must go in April’s entries) to qualify for rankings.
- Any job over $75,000 monthly gets flagged, and verification is requested from the SBE IT Department.
- Commercial jobs do not apply. Note that you can track them in the app for coaching purposes, but they will be eliminated from the ranking's total.
- At any point, SBE may request verification.
| | 8. NEW Referral Program (1/1/24 - 3/31/24) | | | | | | | | | | | | | | | | | | A special thanks to our 2024 Annual Conference sponsors: | | | | | | | | | | | | | | If you believe in what we're doing, please support us on social media. Tell us about it in a Google Review. We'd love to hear from you! | | | | | | Like/ Follow/ Subscribe on These Platforms | | | | | | | | | | | |
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